FAQs

Know your POS

General


I don’t want to spend a fortune, how much does it cost to switch to TILL?

Even we don’t prefer that you spend a fortune on the product which is why we have designed our pricing model in such a manner that you can select the nearest plan depending on how big your business is. Our Lite plan starts from $468 and can go up to $1068 per annum for each store location. Custom quotes are available for merchants with 3 or more outlets.

Lite and Operate plan includes one free Register per outlet, but you can add as many Registers as you need based upon your requirement. To be safe, you’re best to start with a Free Trail by test driving the system without investing too much upfront. Cancellation of your subscription is possible even once you are up and running the operations.

I’m a very busy person, how much time does it take to set up Till?

This really depends on how big your business is and the number of POS products you have. Some merchants complete the process within an hour but if you have a lot of products, and you are looking for setting up your inventory too then it could take couple of days. We do understand time is money. In order to make setup process quick and painless, we highly recommend that you have all your data ready for setup, prepare the product list in an excel sheet before starting the process so this could speed up the Products upload in one go. If you need someone to walk you through the process, just get in touch with us and our support staff can best assist you to complete the setup.

We also offer onsite visit services that includes hands free setup (we take care of everything migrating products and customers) and one to one training. Feel free to get in touch with us to get more details.

I don’t live in Australia/India, does TILL work in my country?

TILL is a POS product that is built to cater merchants across the globe. We currently have offices in Australia and India. We also have clients in many countries around the globe.

I’m already comfortable with my current POS system, is TILL really a better option?

Most people who switch to TILL never look back. Business owners/staffs love the software’s user friendly and intuitive interface as well as its features and integrations. Here are some examples of our happy TILL customers and what they have to say about our POS.

We understand that each business is unique and not all tools may be good fit for you. That’s why we invite you to take a prior free tour of our software and check if it meets your business needs.

Quickly register a FREE Trial account to see how the product works. Our support team and sales consultations are available for any assistance.

I don’t like to get stuck if I have questions, can I call your support team any time?

TILL support is available 24 hours a day, 7 days a week, online and phone support is free with every plan. You can send us a message or call whenever you get stuck in the mid of your operations. You can also reach to our support portal (support.tillpos.co) anytime to find the answer to your question.

I have more than one store, will Till work for me?

TILL does works great for businesses with multiple locations, with easy inventory management, Staff Management and Customer information across all your stores. See our all features page for more information about our multistore plans.

I want to see TILL in action, is there anyone locally I can visit to see their store using TILL?

Surely, we can arrange your visit at our existing client location on request.

I like TILL but don’t know where to start, what should I do next?

Talk to us. We’d be happy to discuss your questions or concerns which can help you in taking right decision. Also have a look at our support forums, getting started guide to learn how to use TILL. But the best and sure way to determine if we are good fit for your business is to trying it out by yourself. Try us FREE for a month, take advantage of our experts so you can get all answers you need.

I’m not a techie person, will I have a hard time migrating my products and customers to TILL?

No, it’s easy to migrate from an already existing POS to TILL POS by simply using Import/Export feature.

Hardware


Is Till compatible with my existing hardware?

It’s very likely that TILL will be compatible with your existing printers and systems you already have. We highly focus on making the app work with the best used POS hardware available in market.

The POS APP is compatible with Android, Windows 10 and IOS. Combinations of these devices would work too.

Contact our Sales/Support Team for any other questions related to your existing hardware.

I don’t have a reliable Internet connection, can I still make TILL work for me?

While we highly recommend that you run TILL with a stable internet connection, we know that the web provider might let you down. That’s why TILL has an offline mode that gets enabled automatically letting you perform a number of tasks such as payments, transactions and printing. The data gets synced to the Reports once you are back online. However other features in back office management won’t be available when you are offline.

To learn more about what you can and can’t do with TILL when you’re offline can be checked from the help article available in our support portal.

I need someone to come over and set up my POS system. Does Till do onsite visits?

Yes, we do offer Onsite visit services that include hands free setup (we take care of everything migrating products and customers) and one to one training. Get in touch with us to know more information.

Integration


I love our accounting software, does it integrate with Till?

TILL can be integrated with cloud based Accounting Software giving you a greater insights into your business performance and eliminating the need for manual data entry.  To see if TILL can connect to your current Accounting Software, please reach us at support@13.54.170.144m.au

I have an online store, will Till integrate with it?

Yes it does.

Security


I don’t feel comfortable with web-based solutions, is my data safe in the cloud?

TILL doesn’t store any sensitive data like credit card information, so data breaches are highly unlike. As far as crashes or outages, our entire server is backed up to the hour and the local copy gets saved in the device where the app is installed ensuing that your data remains safe.

If anything, your data is actually safer when you store it in the cloud compared to saving it locally. Why? Because in case something happens to your devices, you’ll still be able to access and take control of your information using other devices that can login to TILL.

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